The Nutri Centre terms & conditions

These terms & conditions govern your use of www.nutricentre.com/co.uk, www.nutribeautyproducts.com/co.uk, www.nutricentrebooks.com/.co.uk and www.nutricentresports.com/co.uk  and www.nutricentrepractitioner.com/co.uk (The Nutri Centre Site”) the terms of any purchases that you make via The Nutri Centre site, and your relationship with Nutri Centre Limited  (“The Nutri Centre”, “we” or “us”).  Please read them carefully as they affect your rights and liabilities under the law.  By using the site and/or registering on the site, you agree to these terms and conditions and to our privacy policy.

In these terms & conditions:

    •    PART A sets out the terms that apply to your use of The Nutri Centre site;

    •    PART B sets out the terms that apply to your purchases of products using The Nutri Centre site;

    •    PART C sets out the terms that apply both to your use of The Nutri Centre site and your purchase of products using The Nutri Centre site;

PART A: YOUR USE OF THE NUTRI CENTRE SITE

1    BASIS OF USE OF THE NUTRI CENTRE SITE

1.1    The Nutri Centre site is provided to you free of charge for your personal use subject to these terms & conditions and our Privacy Policy. By using The Nutri Centre site you agree to be bound by these terms & conditions and our Privacy Policy.

1.2    These terms & conditions govern your use of The Nutri Centre site in general, the products that you purchase on The Nutri Centre site and all services provided in connection with them.

1.3    These terms & conditions do not affect your statutory rights.

2    REGISTRATION

2.1    To register on The Nutri Centre site you must be over eighteen years of age.

2.2    You must ensure that the details provided by you on registration or at any other time are correct and complete.

3    PASSWORD AND SECURITY

3.1    When you register to use The Nutri Centre site you will be asked to create a password.  You should keep this password confidential and not disclose it or share it with anyone.  You will be responsible for all activities and orders that occur or are submitted under your password.  If you know or suspect that someone else knows your password you should notify us by contacting customer services immediately (see paragraph 24 below for contact details).

3.2    If The Nutri Centre has reason to believe that there is likely to be a breach of security or misuse of The Nutri Centre site, we may require you to change your password or we may suspend your account in accordance with paragraph 21 below.

4    TESCO CLUBCARD

Clubcard points are earned on purchases made on Nutricentre.com but not The Nutri Centre site generally and any clubcard points are not able to be used to purchase or contribute towards the purchase of any products from The Nutri Centre site.

5    INTELLECTUAL PROPERTY

5.1    The content of The Nutri Centre site is protected by copyright, trademarks, database and other intellectual property rights.  You may retrieve and display the content of The Nutri Centre site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.  You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on The Nutri Centre site without written permission from Nutri Centre.

5.2    No licence is granted to you in these terms & conditions to use any trademark of Nutri Centre or its affiliated companies.

6    LIMITATIONS

6.1    You may not use The Nutri Centre site  for any of the purposes set out below (this includes any use by you of the Community sites - see paragraph 7 below for further information about the Community sites):

    (a)    disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
    (b)    transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
    (c)    gaining unauthorised access to other computer systems;
    (d)    interfering with any other person’s use or enjoyment of The Nutri Centre site;
    (e)    interfering or disrupting networks or web sites connected to The Nutri Centre site;
    (f)    making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
    (g)    transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”;
    (h)    impersonating another person;
    (i)    referring to specific website addresses outside of The Nutri Centre site; or
    (j)    advertising.

6.2    The Nutri Centre reserves the right to refuse to post material on The Nutri Centre site or to remove material already posted on The Nutri Centre site. You must not try to re-post material which Nutri Centre has refused to post on The Nutri Centre site or has previously removed from The Nutri Centre site.

6.3    You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:
    (a)    any claim by any third party that the use of The Nutri Centre site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
    (b)    any claim by any third party that the use of The Nutri Centre site by you infringes that third party’s copyright or other intellectual property rights of whatever nature.

6.4    By submitting material you are granting Nutri Centre a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

7    USE OF COMMUNITY SITES

7.1    The Nutri Centre site includes a number of community sites which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).  Full details about your use of the Community sites can be found on the Community sites’ terms and conditions page.

7.2    We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).

7.3    The Nutri Centre does not control or moderate the content placed on the Community sites (although blog posts must be approved by Nutri Centre).  However, The Nutri Centre reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site.  The Nutri Centre may review or edit the content of the Community sites.  Therefore, if you have concerns about any of the content of the Community sites you should contact us by selecting the “report as inappropriate” button.  The relevant content may be removed from the Community sites.  If we believe that any material placed on the Community sites by you is unlawful we may contact the relevant authority.

7.4    The Nutri Centre makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties.  You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of The Nutri Centre.

8    THIRD PARTY WEBSITES

As a convenience to The Nutri Centre customers, The Nutri Centre site may include links to other websites or material.  The Nutri Centre is not responsible for any of these websites or material which is beyond its control.

9    ADVERTISING AND SPONSORSHIP

Part of The Nutri Centre site may contain advertising and sponsorship.  Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on The Nutri Centre site complies with relevant laws and codes.  We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.

10    AVAILABILITY OF THE NUTRI CENTRE SITE

10.1    Although The Nutri Centre aims to offer you the best service possible, The Nutri Centre cannot guarantee that the service will be fault free.  If a fault occurs in the service you should report it to the customer services (see paragraph 24 below for contact details) or by email at webenquiries@NutriCentre.com and we will attempt to correct the fault as soon as we reasonably can.

10.2    Your access to The Nutri Centre site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.  We will attempt to restore the service as soon as we reasonably can.

PART B:  PURCHASING PRODUCTS FROM THE NUTRI CENTRE SITE

11    PURCHASE TERMS

    The terms in this Part B apply to any purchases that you make on The Nutri Centre site.  

12    DESCRIPTIONS AND PRICES OF PRODUCTS

12.1    We have taken care to describe and show products as accurately as possible.  Despite this, products may vary from their descriptions.  If there is anything which you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 24 below for contact details).

12.2    If there is a difference between the price for a product in The Nutri Centre catalogue and The Nutri Centre site, you will be charged the price on The Nutri Centre site.  The price offered in respect of a product on The Nutri Centre site may differ from the price offered at the same time in Nutri Centre stores.  We are under no obligation to honour any in-store price or promotion in the event that it differs from those on The Nutri Centre site or in The Nutri Centre catalogue.

12.3    If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you.  In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price.  If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraph 18 below.

12.4    All prices are expressed inclusive of any VAT payable unless otherwise stated.  

12.5    The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. See paragraph 15 below.

13    AVAILABILITY

13.1    All products advertised are subject to availability and while stocks last.

13.2    We try to ensure that we always stock the full product range and will let you know if the product is out of stock.  If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged or are refunded for that product.  

13.3    In the interests of all our customers, we may place restrictions on bulk buying of some products.

14    ACCEPTANCE OF ORDERS

14.1    Your order is an offer to buy from us.  

14.2    Nothing that we do or say will amount to any acceptance of your offer unless we send you an email notifying you that we have despatched a product.  At this point a contract will be made between us for you to buy and us to sell the products that you have ordered from us.  Where products are despatched or made available to collect in store separately, our acceptance of the order in respect of each product takes place when we notify you by email of such despatch.

14.3    After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 16 below).  

14.4    At any point up until the contract is made, we may decline to supply a product to you.  If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraph 8 below.

15    DELIVERY

15.1    Delivery will be made to the address specified when you complete the order.  

15.2    We use a variety of delivery methods, depending on the size of the product you order and the speed with which you wish to receive it.  For more information on delivery arrangements, times and prices see our delivery policy..

15.3    Whilst we make considerable effort to deliver all your products within 30 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control.  We shall contact you to let you know if we are having any problems getting a product to you within that time.

16    CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

16.1    We hope that you will be happy with your purchase but, if you change your mind, in most cases you may cancel your order up to 14 days following the receipt of a product.

16.2    Your right to cancel does not apply to certain products.   However, you will still be able to return them if they are faulty (see paragraph 17 below).

16.3    For details of how to cancel your order, please visit our returns and refunds page.

16.4    If you have already received your order and wish to cancel it, please visit our returns and refunds for details of how to return your product.

17    FAULTY PRODUCTS

    If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product.  Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.

18    REFUNDS

18.1    If you are entitled to a refund, we will refund you as follows:

    (a)    if you paid by payment card, we will refund you on the payment card;
    (b)    if you paid by gift card/moneycard, we will refund you on your payment card or send you a cheque; and
    (c)    if you paid by Clubcard voucher we will refund you on your payment card or send you a cheque or give you the equivalent in Clubcard points.

18.2    Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.  Your statutory rights are not affected.

18.3    In the event of a refund, all Clubcard points received for the purchase of a refunded product will be removed from your Clubcard account.

18.4    We will refund the delivery charge in full if you return all products of your order at the same time.  If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.

19    PAYMENTS AND CARDS

19.1    Payment for your products will be taken at the time your place your order, once we have checked your card details and stock availability.  If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address).

19.2    Your credit/debit card details will be encrypted by The Nutri Centre site to minimise the possibility of unauthorised access or disclosure.

19.3    When ordering from The Nutri Centre site we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.

PART C:  YOUR USE OF THE NUTRI CENTRE SITE AND PURCHASING PRODUCTS FROM THE NUTRI CENTRE SITE

20    AMENDMENTS

We may update these terms & conditions from time to time.  If you do not wish to accept the new terms & conditions you should not continue to use The Nutri Centre site (including purchasing any products on The Nutri Centre site).  If you continue to use The Nutri Centre site after the date on which the change comes into effect, your use of The Nutri Centre site indicates your agreement to be bound by the new terms & conditions.

21    RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

21.1    We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these terms & conditions.  You will not be able to order products on The Nutri Centre site if your account is suspended or closed.

21.2    The suspension or closure of your account and your right to use The Nutri Centre site shall not affect either party’s existing rights or liabilities.

22    OUR RESPONSIBILITY TO YOU

22.1    The Nutri Centre site is provided by Nutri Centre without any warranties or guarantees.  You will bear the risks associated with the use of the internet.

22.2    The Nutri Centre site provides content from other internet sites or resources and while Nutri Centre tries to ensure that material included on The Nutri Centre site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.  Nutri Centre will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with The Nutri Centre site.  If Nutri Centre is informed of any inaccuracies in the material on The Nutri Centre site we will attempt to correct the inaccuracies as soon as we reasonably can.

22.3    In particular, we disclaim all liabilities in connection with the following:
    (a)    incompatibility of The Nutri Centre  site with any of your equipment, software or telecommunications links; and
    (b)    technical problems including errors or interruptions of The Nutri Centre  site.

22.4    If we are in breach of these terms & conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use The Nutri Centre site.

22.5    Because we sell products for personal use only our responsibility to you shall not include any business losses such as lost data, lost profits, lost sales or business interruption.

22.6    This paragraph 22 does not limit or affect our responsibility to you if something we do negligently causes death or personal injury.

23    MISCELLANEOUS

23.1    You may not transfer any of your rights under these terms & conditions to any other person.  We may transfer our rights under these terms & conditions to another business where we reasonably believe your rights will not be affected.

23.2    If you breach these terms & conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms & conditions.

23.3    Neither party shall not be responsible for any breach of these terms & conditions caused by circumstances beyond that party’s control.

23.4    Except as expressly set out in these terms & conditions, all use of your personal information will be made in accordance with our Privacy Policy.

23.5    These terms & conditions are subject to the laws of England and Wales.  We will try to solve any disagreements quickly and efficiently.  If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

24    CUSTOMER SERVICES

    If you have any queries, please contact us online or via telephone on: 020 8752 8450

The Nutri Centre site is owned and operated by Nutri Centres Limited , trading under various names including Nutri Centre, a company registered in England whose registered office is at Unit 3, Kendal Court, Kendal Avenue, London W3 0RU Company Registration No. 2602894 VAT No. GB581 6910 23 31. Last updated June 2012